Troubleshooting

I cannot log in

• Double-check your email and password.
• If using SSO, ensure your identity provider (e.g., GitHub, Google) is not blocked.
• Reset your password via the Forgot Password option.
• Still stuck? Contact support@aquanode.io.

My dashboard is empty

• Confirm you are logged into the correct account/workspace.
• Check if your team/workspace has active resources.
• Refresh the page or log out and back in.

VM deployment fails

• Verify your GPU quota (some providers limit access).
• Ensure your S3-compatible storage config is valid (AWS S3, MinIO, Backblaze, etc.).
• Check logs in the deployment console for errors.
• Try a smaller VM size or different provider region.

Model deployment doesn’t start

• Confirm your model repository is accessible (e.g., public Hugging Face or GitHub repo).
• If using a private repo, ensure you’ve configured the correct access token.
• Check that your Docker image builds successfully locally.
• Verify the model template supports your selected GPU.

Snapshots & backups not working

• Make sure you’ve added a valid S3 configuration under Settings → Storage.
• Confirm that your storage bucket allows read/write access.
• Check for typos in credentials or endpoint URLs.
• If automated snapshots fail, try a manual snapshot first.

Billing or usage looks incorrect

• Verify the correct workspace is selected.
• Refresh the billing dashboard.
• Remember: prices may differ slightly between providers (Akash, DataCrunch, Voltage Park).
• Contact support@aquanode.io if discrepancies remain.

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General Tips

• Always check the documentation for the latest setup guides.
• Monitor real-time logs from your VM or deployment for errors.
• When reporting issues, include:
  • Your account email
  • The resource ID or deployment ID
  • Error messages/screenshots